KitchenAid KCG0702ER Burr Grinder Review

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DIMENSIONS:  5.9 x 10 x 9.8 INCHES

Kitchenaid Kcg0702Er Burr Coffee Grinder, Empire Red

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The purpose of this review is to assist people in choosing a high quality burr grinder for their coffee grinding needs. 

In this detailed review, we look at both the pros and the cons of the KitchenAid KCG0702ER Burr Grinder in order to show you whether or not this is the right grinder for you, the coffee lover. 

With its elegant curves the KitchenAid KCG0702ER Burr Grinder will be the centerpiece of your kitchen and the envy of all the other small appliances on the counter top.


Whilst researching this coffee grinder I inadvertently discovered a whole, incestuous family tree of coffee grinders from the same manufacturer, so listen closely while we blow this case wide open with our coffee sleuthing.  🙂

This model is not to be confused with its eerily similar twin sister the KitchenAid Artisan Burr Coffee Grinder.

It is also, apparently the spawn of its near identical and now discontinued mother, the KitchenAid Pro Line Series Burr Coffee Mill. 

These coffee grinders are both very similar so if you are thinking of purchasing either of them, just know that this review is looking specifically at the KCG0702ER, not one of its relatives.

 kitchenaid pro line grinder

At the moment, we are unsure as to the paternity of the KCG0702ER, but if there are any flashbacks or dream sequences, we will be sure to let you know.

Now we’re done with the dynasty bit, we can get on and have a good look at the KCG0702ER, starting with this slick little promo video featuring this particular grinder.  

Aesthetic Appeal

proline artisan reviews

Cast in steel, this is a solid construction that also looks flawless.  Available in stunning “empire” red, “contour” silver or glossy “onyx” black, there is a shade to suit most kitchen color schemes and in terms of pure style, we think it unlikely that you would regret this purchase based on looks alone.

But, like anyone who’s ever dated anyone just for looks alone should know, basing decisions purely on how nice something looks is not a very good long term play.  

Luckily, the KitchenAid KCG0702ER has got the body AND the brains going for it (so to speak).  

With fifteen individual settings on the dial ( eight full turns and seven half turns) you will be hard pressed to need more from a grinder.  

It can do the whole load, from French Press to espresso and everything in between.

The cutting burrs are stainless steel, which offer longevity for the repeated use that the dedicated coffee lover requires.

The rpm is 450, which is low enough to ensure that there is not too much friction building up heat in the unit, which may affect the flavor of your beans.

With a 7 ounce hopper capacity, this grinder also comes with a jar to store any leftover grinds for maximum freshness.

Both are made of glass to eliminate any pesky statics that make your grinds cling to the receptacle, a common problem with cheaper models.

Bells and whistles? This model comes complete with a burr cleaning brush and hand held scooper.

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Is It Worth The Money?

burr coffee mill

So is this the best burr grinder in the roughly mid-$200s range?  

Well, it’s certainly looking hopeful, because not only is this a unique-looking device, but this is an all round decent burr coffee grinder that delivers the results in terms of consistent grinds and its also from a reputable maker.

KitchenAid has been around much longer than most manufacturers, as many of us who have lived long enough know.

There do not seem to be any serious issues that have been reported (so far) with this grinder from most of the customers who have gone ahead and bought one, which is a good sign.  

Well, it does come from a good stable (even if it does have questionable paternity hur hur) as KitchenAid are widely recognized as being a good make.

Other good points include it being a relatively quiet runner that will not hop all about your kitchen unit while in use, as it is reassuringly heavy.  

Here is a video straight from KitchenAid themselves showing how to calibrate the machine.


best burr grinder review

So what are the potential downsides to this rather beautiful machine?

Well some people don’t reckon a whole lot to the KitchenAid customer “experience”.

If they are to be believed, it would seem that replacement parts might not be their strongest suit, but the good news is this model is probably quite unlikely to go wrong in the first place.

Also, it should be stressed this was only one or two reviews that we’ve seen out of a large number, who had nothing to say to fault either KitchenAid or its customer service.  

That said, we aren’t here to discredit these claims.  Customer service in general is a very tough thing to get right, but in our experience, KitchenAid takes care of their own.

Kitchenaid KCG0702ER

It is apparently, also not the easiest thing in the world to clean, but honestly, anything that is grinding coffee beans all day long is going to be a bit fiddly to clean and if that is the worst thing that anyone can say about it, then there can’t be too much to complain about really.  

Still, you’ll want to be careful when cleaning the KitchenAid KCG0702ER as we are dealing with glass here.






tasting espresso

“Works really well and runs smoothly. The grinds are of high quality and with a good consistency.”

“This was the first burr grinder I have bought and I don’t regret it. I’ll never go back to a blade grinder again, the difference in the grinds is just phenomenal.”

“A bit pricey but it is a good solid machine that has lasted longer than its warranty and seems to be intent on keeping going for some time. Definitely the best burr grinder I have owned to date.”

“This grinder has revolutionized my mornings. Now the aroma of fresh coffee wafts through the whole house. My only problem now is keeping my serious coffee habit in check!”

“Not the easiest thing in the world when you are trying to clean it, but at least it comes with a free brush!”

“I really like the metal and glass design, it looks great and makes it heavy enough not to jump about when its switched on as well.”

“One word of warning, take care with the glass jug they are quite fragile and not really very easy to replace if you should break them!”


kitchenaid burr grinder review

If you are looking for a good grinder, in this price range, this is a fairly safe bet.

There are no outstanding issues with this grinder, nor massive flaws that have been brought to our attention.

It is not the cheapest machine out there, but ultimately you do get what you pay for. Plus, it looks stunning.

Now, back to finding out who is the daddy… :O


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14 thoughts on “KitchenAid KCG0702ER Burr Grinder Review”

  1. There are enough valid customer use comments, coming from all the various sites that rate, to understand that Kitchen Aid does not care to listen and improve. The glass catcher needs to be strengthened. Shoddy customer service needs to be corrected. Lousy replacement parts inventory needs to be immediately improved.

    Yeah, the machine is great IF nothing goes wrong, but just have a problem and you will wish that you had never bought it. Like me. In my opinion the lofty Kitchen Aid reputation for top drawer quality and customer service dependability has gone right out the window with these burr grinders. And over such minimal product improvement/corrections. Shame on you Kitchen Aid.

  2. My nozzle cover developed cracks around the edges.

    I contacted Kitchen Aid and they said so sad too bad. For want of a $2 part I will be tossing this papa-oscar-sierra.

    My email to kitchenaid:

    model: KPCG100NP1


    I need a new nozzle cover (Part No.: 4176721). The edges around mine have broken off making it difficult to access the jar. The jar gets stuck on the rough edge of the nozzle cover.

    Any idea where I can find a replacement part?

    Thank you.

    Kitchenaid’s Response:

    Dear Mr. M

    Thank you for contacting KitchenAid!
    I am sorry to hear you need a replacement part for your KitchenAid coffee grinder.
    Unfortunately, this part is not available to purchase since the appliance is a non repairable appliance. There is not another recommendation we have to locate this part.

    I am terribly sorry.

    If you have any further questions, please feel free to reply back to me, or call our KitchenAid Customer eXperience Center at 800-541-6390. Our hours are 8am to 8pm Monday-Friday (EST).

    Thank you for choosing KitchenAid.

    Samantha D.
    e-Solutions Specialist
    KitchenAid Customer eXperience Center

    • Hi John,
      You are absolutely right! Not being able to replace a simple part is really frustrating. Did you buy a new grinder?

  3. coffee grinder kitchen aid saya tidak menyala. bagaimana solusinya? apakah ada service center nya di jakarta? dimanakah itu?
    apakah bisa pihak service center nya menghubungi saya?
    my phone number : +628986900001 or +6289688681775

    christianto budiman

  4. I have this coffee grinder and one day after a year or so it stopped grinding the beans. The motor ran but the beans stopped feeding into the burs. I went online and figured that the burrs needed to be replaced. I ordered the very expensive replacement burrs (you need 2 ) and it took a few weeks. Replaced them and still didn’t work. I took it in to a repair place gave them a 20.00 deposit. 6 weeks later I went into the repair store and they said they could not fix it because it needed a Gear and Housing assembly and it could not be ordered. I am PISSED off. I liked this grinder because it ground very finely coffee. Anyway that’s my story. It is sitting in my garage all apart.

    • Thanks for relating your experience, Stacey. It’s unfortunate that you ran into such an issue. I’d be completely pissed off, too.

      It seems that most people have had really good experiences. I’m sorry that yours wasn’t one of them.

  5. I’ve had mine for four years, and I love it. To clean it, I grind some rice (maybe two tablespoons) through it on the finest setting. I do this maybe four times a year.

  6. I’ve had mine for 13 years. It has ground coffee at least once a day, every day, for all of those 13 years. Still works like the day I got it. I’ve broken the glass ground catcher a couple times, but have been able to get replacements. One of the best investments I’ve ever made!


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